Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kboutiquellc.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kboutiquellc.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kboutiquellc.com.

Return & Refund Policy

To start your return process please email info@kboutiquellc.com with your name, email, and order number.

All returns are refunded via store credit in the form of a K. Boutique LLC E-gift card.

If you are not satisfied with your purchase or would like to return your item(s) to receive credit in a K. Boutique LLC E-gift card, please send your item(s) back to our facility in accordance with the following Return Policy:

• Items must be sent back within 10 days of the delivery date.
• Items must be unworn, unwashed, and have original tags attached.
• Items must be free of stains, makeup, deodorant, odor, or wear.
• Bodysuits, swimwear, white items, and undergarments are FINAL SALE AND NON-RETURNABLE.
• Accessories are FINAL SALE AND NON-RETURNABLE.

Items purchased using any discount code or during a sale period are FINAL SALE AND NON-RETURNABLE.

Items purchased from the SALE SECTION are FINAL SALE AND NON-RETURNABLE.

K. Boutique LLC reserves the right to refuse returns that are returned to our facility and are not in accordance with the Return Policy.

Returns are processed within 5-7 business days after your item(s) are received at our facility.

K. Boutique LLC DOES NOT provide pre-paid return labels; you will be responsible for covering the shipping costs to return. As a helpful tip; when returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com)

Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Please email info@kboutiquellc.com for assistance)

Return packages must include a packing slip to ensure processing. This can be the original packing slip or you can print the item information from the generated email sent to you and include a photo from the website. On the packing slip please indicate your reason for the return. Please send packages back to:

K. Boutique LLC

PO. Box 966

Hope Mills, NC 28348

Return to Sender & Refused Packages

This can happen when an address is invalid, missing information, the carrier is unable to deliver your package, the order is refused by the customer at the time of delivery. Please note that we cannot make changes to orders once they are placed in our system, to ensure delivery please make sure all valid information is entered during checkout. Return to sender or refused packages will be restocked and you will be issued a store credit in the form of an e-gift card minus the initial shipping charge. We are unable to replace or reship in these instances. Please use your store credit to place a new order using the correct address. Please keep in mind that we cannot guarantee your items will be in-stock at the time you reorder.

K. Boutique LLC does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Order Cancellation

Once an order is placed, it cannot be cancelled and discount codes cannot be manually applied to an order. Please read all descriptions and check your order before submitting.